Making people our priority
Our customers choose us because, every day, they see the results of our employees ‘work. They all share one common goal: to bring you exceptional facilities services that satisfy all your needs. Without our staff, we simply could not give our customers the quality facilities solutions they deserve.
Therefore, it is only right that we respect our employees, celebrate and reward achievement, manage them professionally and give everyone the opportunity to shine. When our employees are happy, our customers are happy too.
At Flexim, we build lasting partnerships with customers. It means we get to know you and ensure we meet your needs.
We do not view ourselves in isolation. Instead, we consider ourselves, our customers, suppliers, employees and other stakeholders as part of the same team – working together to deliver excellent ethical, sustainable and affordable services for everyone. What’s more, working collaboratively helps us respond to our customers’ changing needs with innovative, sustainable and responsible services.
Managing our impact
Following discussions with our stakeholders, we identified the following important environmental areas.
We have adopted a Group-wide Code of Conduct which clearly defines our approach to ethical and moral issues.
Under Flexim’s Code of Conduct, all staff must follow the laws that regulate our operations. It also sets out the principles for handling competition issues, conflicts of interest, the environment and work environment, working conditions, confidential information, gifts and perks in Flexim’s business relations and our behaviour towards clients and suppliers.
Flexim’s Code of Conduct states, among other things, that no member of staff is to be discriminated against on the basis of age, gender, religion, sexual orientation, political views or ethnicity.
All managers explain Flexim’s Code of Conduct to their staff, who are then given the opportunity to read through it before signing it to confirm that they have understood the Code of Conduct and agree to comply with its principles. The Code of Conduct applies throughout the Group and also covers Flexim’s major suppliers. The Code of Conduct is followed up annually with all members of staff as part of their performance appraisals.
The company also has a system which enables anyone working at Flexim to report any suspected infringements of Flexim’s Code of Conduct:
Discrimination and harassment
Flexim is committed to ensuring that its employees work in a safe and respectful environment where high value is put on equality, fairness, respect, courtesy and dignity, and has zero tolerance for unlawful discrimination or harassment.
Safety and workplace violence
Flexim also has zero tolerance for acts or threats of violence, intimidation and hostility towards another employee, a customer or a member of the public. This prohibition extends to activities outside of work which adversely affect the reputation or business interests of Flexim or the safety of its workers. No person may possess a weapon of any kind or other dangerous device in the workplace.
Drugs and alcohol
Alcohol and drugs can impair your ability to work effectively and can endanger you and those around you. Flexim prohibits the possession, use, purchase, sale, distribution or manufacturing of illegal drugs or alcohol in the workplace, as well as the abuse of alcohol or illegal drugs on or off its premises and on or off its customers’ premises.
Where allowable by law, Flexim reserves the right to take appropriate steps to investigate compliance, including but not limited to drug and/or alcohol testing by qualified medical professionals in the workplace.
Flexim asks all its employees to apply to its Customers Compliance, Code of Conduct and Ethics, including prohibition of drinking alcohol and smoking in the workplace. Candidates with criminal records would also be excluded from the recruitment process.
Disciplinary action for code violations
Flexim strives to impose discipline for each Code violation. A failure by any employee or representative to comply with laws or regulations governing Flexim may require immediate and appropriate action.
All our employees acknowledge that they have received and read the Flexim Code of Conduct and Ethics and understand their obligations to comply with the policies, principles and values outlines in this Code.
Our customers, employees and stakeholders all agree that health and safety is a priority. So we are fully committed to ensuring our activities do not harm or cause ill-health to anyone. Being a responsible employer, placing safety at the heart of everything we:
At Flexim our health and safety management system complies with the international specification OHSAS 18001. The system not only helps us manage health and safety issues effectively and continuously improve our performance it ensures everyone at Flexim is always striving to safeguard our stakeholders.